> ## Documentation Index
> Fetch the complete documentation index at: https://docs.filefetch.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Codes & Messages

> Common error messages and how to resolve them

## Authentication Errors

### INVALID\_LOGIN

**Error**: Invalid username, password, security token; or user locked out

**Solutions**:

* Verify credentials are correct
* Ensure password and token are in separate fields
* Contact admin if account is locked

### API\_DISABLED\_FOR\_ORG

**Error**: API is not enabled for this org or profile

**Solutions**:

* Contact admin to enable "API Enabled" permission
* Check if using trial org (may not have API access)

## Query Errors

### MALFORMED\_QUERY

**Error**: Unexpected token or syntax error

**Solutions**:

* Check query for typos
* Verify proper SOQL syntax
* Use examples from [SOQL Examples](/reference/soql-examples)

### INVALID\_FIELD

**Error**: No such column 'FieldName' on entity

**Solutions**:

* Verify field exists in Salesforce
* Use API name, not label
* Check [Salesforce Objects Reference](/reference/salesforce-objects)

## Download Errors

### DOWNLOAD\_TIMEOUT

**Error**: Download timeout after X seconds

**Solutions**:

* Increase timeout in Settings
* Reduce concurrent downloads
* Check internet connection

### FILE\_NOT\_FOUND

**Error**: File not found or access denied

**Solutions**:

* Verify file exists in Salesforce
* Check you have permission to view the file
* File may have been deleted

## Getting Help

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/troubleshooting">
    Detailed troubleshooting guide
  </Card>

  <Card title="Contact Support" icon="envelope" href="mailto:support@filefetch.app">
    Email support with error details
  </Card>
</CardGroup>